Non-Insured Health Benefits program updates

NIHB service delays possible

Some Government of Canada services may be affected by the current labour disruption.

• You may experience longer than usual wait times at NIHB call centres.
• Processing times for prior approval, predetermination, appeals and client reimbursements may take longer than usual.
• NIHB services related to medical transportation may take longer than usual.
• Please submit medical transportation requests to NIHB or your community MT coordinator as soon as possible to allow more time for travel arrangements.

Express Scripts Canada services to NIHB clients and providers, including claims processing, web-based and call centre services, continue as usual.