EMPLOYMENT OPPORTUNITY – Wolastoqey Tribal Council Inc.

Indigenous Patient Advocate

Term: One year with the ability to renew.

Overview:

The Wolastoqey Tribal Council (WTCI) is a not-for-profit organization whose role is to provide capacity-building opportunities for its member communities within the traditional Wolastoqey territory in New Brunswick.

WTCI hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply; however, qualified Aboriginal applicants will be given priority in accordance with the Aboriginal Employment Preference policy of the Canadian Human Rights Commission.

The Wolastoqey Tribal Council is currently seeking to fill the position of Indigenous Patient Advocate. The Indigenous Patient Advocate is part of an Anti-Indigenous Racism in Health Systems plan to develop an Indigenous-led comprehensive program and service that dismantles anti-Indigenous racism and promotes an environment of cultural safety within the healthcare system in New Brunswick. The Patient advocate will be reporting to the Health Services Manager.

Key Responsibilities:

Community Relations and Engagement

  • Plan for a community needs assessment to prioritize the experiences and stories of Wolastoqey community members accessing healthcare.
  • Build respectful relations with Wolastoqey community members by promoting community involvement in Anti-Indigenous Racism in Health Systems work.

Dispute Resolution

  • Provide knowledge and expertise in resolving complaints, participating in investigations, mediating between patients and healthcare providers.
  • Work on early resolutions with Indigenous patients who may have had a negative healthcare experience in a hospital, long-term care home or other community care services.
  • Guide Indigenous patients through formal complaints processes.
  • Advocate for Indigenous patients through formal complaints processes to ensure their story is heard and a resolution is achieved.

Cultural Competency and Cultural Safety Education

  • Plan and develop cultural competency and cultural safety education modules as a preventative approach to anti-Indigenous racism within health systems.

Partnerships and Collaborations

  • Collaborate and coordinate with WTCI/WNNB staff who are also leading systemic racism work.
  • Collaborate and coordinate with Wolastoqey Health Directors and other Indigenous health leaders to ensure awareness, input, and engagement of anti-Indigenous racism in health systems work.
  • Liaise with stakeholders such as ISC-FNIHB, GNB Department of Health, Regional Health Authorities, professional colleges and associations, to ensure the needs of our community members are met.
  • Attend meetings at the National, Provincial, and Regional level as required and advocate on behalf of community needs.

Funding Opportunities

  • Identify opportunities and prepare proposals for additional funding to address anti-Indigenous racism in healthcare. Assist with related community proposals as needed.
  • Prepare reports for funding agreements as scheduled.

Qualifications and Attributes

  • Previous work experience within the healthcare system.
  • Post-secondary level education in health or social sciences required. A related degree may be considered in combination with health experience.
  • Knowledge of First Nations cultural and spiritual traditions. Preference will be given to Indigenous candidates.
  • Knowledge of anti-Indigenous racism in health systems, cultural competency and cultural safety, and Indigenous health priorities and issues.
  • Self-directed and able to work as part of a multi-disciplinary team.
  • Good community relations.
  • Strong communication skills, oral and written. Strong interpersonal skills.
  • Good analytical, problem solving and conflict resolution skills. Ability to work under pressure and to deal with a constantly changing workload.
  • Ability to organize and prioritize a wide variety of assignments using independent judgement and minimal supervision.

Remuneration is commensurate with qualifications and experience. Working location is Kchikhusis Commercial Centre, St. Mary’s First Nation, New Brunswick.

(Due to the COVID-19 pandemic and limited office space, the successful candidate may need to work remotely for a period)

Applications should be submitted in confidence via email, with the subject line “Indigenous Patient Advocate” to: human.resources@wolastoqey.ca. or indeed.com. The deadline for applications is June 21, 2022.

Note: Personal suitability will also be considered during the hiring process.

Disclaimer: The Wolastoqey Tribal Council reserves the right to refuse any and all applications for employment at any time during the hiring process.